Privacy statement Arsa Foods
We advise that you carefully read these General Conditions so that you are aware of your rights and duties under the Agreement between you and us. You shall be identified as the Commissioning Party.
Introduction
Arsa Foods takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at info@arsafood.com.
Who is Arsa Foods?
Arsa Foods is the Besloten Vennootschap Arsa Foods B.V., with registered office at (2134PR) Hoofddorp listed at the Traderegister of the Dutch Chamber of Commerce under 87209063.
Arsa Foods is as the controller ultimately responsible with regard to the processing of your personal data.
How does Arsa Foods use your personal data?
Underneath you will find an overview of the purposes for the processing of your personal data. You will also find a specification of which data Arsa Foods uses for that specific purpose, the legal justification, and the amount of time Arsa Foods keeps this data. For clarity’s sake, we have categorised the purposes.
Services, customer management and financial administration
Purpose:
Financial administration
Information:
Company name, Billing address, Bank details, Outstanding balance
Legal basis:
Legal obligation
Storage period:
As long as necessary for this purpose
Purpose:
Invoicing
Information:
Company name, Billing address, Bank details, Outstanding balance
Legal basis:
Legal obligation
Storage period:
As long as necessary for this purpose
Purpose:
Order Management
Information:
Home address, Delivery address, Billing address, Email, Phone number, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis:
Necessary for the performance of a contract
Storage period:
As long as necessary for this purpose
Purpose:
Handling complaints about the product
Information:
Home address, Delivery address, Billing address, Email, Phone number, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Legal basis:
Home address, Delivery address, Billing address, Email, Phone number, Payment information, Account number, Order Number, Complaint content, COC number, VAT number, Customer number
Storage period:
As long as necessary for this purpose
Purpose:
Providing the service itself
Information:
Home address, Email, Customer file data, Financial data, Data necessary to provide the service, Data generated by the service
Legal basis:
Necessary for the performance of a contract
Storage period:
As long as necessary for this purpose
Purpose:
Handling complaints about the service
Information:
Home address, Email, Customer file data, Financial data, Data necessary to provide the service, Data generated by the service
Legal basis:
Necessary for the performance of a contract
Storage period:
As long as necessary for this purpose
Purpose:
CRM
Information:
Name, Username, Email, Location, Order history, Social media account, Browser, OS, User ID, Phone number, Profile photo
Legal basis:
Legitimate interests
importance:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
Job application
Information:
Name, Username, Email, Location, Order history, Social media account, Browser, OS, User ID, Phone number, Profile photo
Legal basis:
Legitimate interests
importance:
Commercial interests
Storage period:
As long as necessary for this purpose
Marketing
Purpose:
Direct marketing
Information:
Name, Home address, Email, Phone number, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order history, Billing address Legitimate interests
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
Affiliate marketing
Information:
Name, Home address, Email, Phone number, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order history, Billing address Legitimate interests
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
Newsletter
Information:
Name, Home address, Email, Phone number, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order history, Billing address Legitimate interests
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
Retargeting
Information:
Name, Home address, Email, Phone number, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order history, Billing address Legitimate interests
Legal basis:
Legitimate interests
Storage period:
As long as necessary for this purpose
Purpose:
Social media marketing
Information:
Name, Home address, Email, Phone number, Click behaviour, Online behaviour, Interest in a product, Social media account, User ID, Order history, Billing address Legitimate interests
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
Behavioral targeting
Information:
Name, Home address, Email, Phone number, Click behavior, Online behavior, Interest in a product, Social media account, User ID, Order history, Billing address Legitimate interests
Legal basis:
Legitimate interests
Storage period:
As long as necessary for this purpose
Purpose:
Loyalty program
Information:
Name, Home address, Email, Phone number, Click behavior, Online behavior, Interest in a product, Social media account, User ID, Order history, Billing address Legitimate interests
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Website
Purpose:
Website analytics
Information:
Online behaviour, Location
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
A/B testing
Information:
Online behaviour, Location
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
Account
Information:
Name, Address, Email, Username, Password, User ID, Message content
Legal basis:
Necessary for the performance of a contract
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
Submitting reviews or messages
Information:
Name, Address, Email, Username, Password, User ID, Message content
Legal basis:
Necessary for the performance of a contract
Storage period:
As long as necessary for this purpose
Purpose:
Chat feature
Information:
Name, Address, Email, Username, Password, User ID, Message content
Legal basis:
Necessary for the performance of a contract
Storage period:
As long as necessary for this purpose
Security and fraud prevention
Purpose:
Camera surveillance
Information:
Security video footage, Security photo footage, Photos, Biometric data, Electronic identification, Phone number, Password, Financial equity, Debts, Expenses, Credit score, Outstanding loans, Outstanding mortgage, Financial transactions, Professional activities, Agreements and settlements, IBAN number, Name, Address, Social security number
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
ID verification
Information:
Security video footage, Security photo footage, Photos, Biometric data, Electronic identification, Phone number, Password, Financial equity, Debts, Expenses, Credit score, Outstanding loans, Outstanding mortgage, Financial transactions, Professional activities, Agreements and settlements, IBAN number, Name, Address, Social security number
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
Data security
Information:
Security video footage, Security photo footage, Photos, Biometric data, Electronic identification, Phone number, Password, Financial equity, Debts, Expenses, Credit score, Outstanding loans, Outstanding mortgage, Financial transactions, Professional activities, Agreements and settlements, IBAN number, Name, Address, Social security number
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
Purpose:
Credit check
Information:
Security video footage, Security photo footage, Photos, Biometric data, Electronic identification, Phone number, Password, Financial equity, Debts, Expenses, Credit score, Outstanding loans, Outstanding mortgage, Financial transactions, Professional activities, Agreements and settlements, IBAN number, Name, Address, Social security number
Legal basis:
Legitimate interests
Storage period:
As long as necessary for this purpose
Purpose:
Chat feature
Information:
Name, Address, Email, Username, Password, User ID, Message content
Legal basis:
Necessary for the performance of a contract
Storage period:
As long as necessary for this purpose
Research and Development
Purpose:
Market research
Information:
Security video footage, Security photo footage, Photos, Biometric data, Electronic identification, Phone number, Password, Financial equity, Debts, Expenses, Credit score, Outstanding loans, Outstanding mortgage, Financial transactions, Professional activities, Agreements and settlements, IBAN number, Name, Address, Social security number
Legal basis:
Legitimate interests
Interest concerned:
Commercial interests
Storage period:
As long as necessary for this purpose
How did Arsa Foods obtain your personal data?
Arsa Foods takes your privacy very seriously and shall handle your personal data with the utmost security and care. In this Privacy Statement you will learn how we handle your data as well as learn about your rights concerning our processing of your data. We advise that you read this Privacy Statement thoroughly. Should you have any questions or remarks, please contact us at info@arsafood.com.
What are your rights?
Under the European General Data Protection Regulation you have a number of rights with regard to your data and the processing thereof:
Access
You may access your personal information and make any necessary changes in your account. If you would like to see which personal data Arsa Foods has obtained about you, you may exercise your right of access by submitting a request to Arsa Foods.
Making changes
If you wish to make changes to the personal information that you have seen as a result of a request for access and you are unable to make the changes yourself in your account, you may request that Arsa Foods makes these changes for you. You may request that Arsa Foods modifies, corrects, supplements, erases or shields your information.
Restriction of processing of personal data
You also have the right, under certain conditions, to ask Arsa Foods to restrict the processing of your personal data.
Right to object
If processing of your data takes place on the grounds of ‘legitimate interest’ by Arsa Foods or a third party, you have the right to object to that processing.
Portability of data
You have the right to obtain your personal data from Arsa Foods. Arsa Foods will provide this in a structured and commonly used format, which can easily be opened using commonly used digital systems.
Withdrawing consent
When the legal basis for a particular processing is your explicit consent, you have the right to withdraw that consent. This does not affect past processing, but does mean that we will no longer be allowed to process this data in the future. It may also result in Arsa Foods no longer being able to provide you with certain services.
Response from Arsa Foods
Recipients of your personal data
It is possible that Arsa Foods is required to submit your data to a third party, for example to fulfil a legal obligation.
What are cookies and how does Arsa Foods use them?
Cookies are small pieces of (text) information that are sent to your browser when you visit the website of Arsa Foods and then stored on the hard disk or in the memory of your device. The cookies placed via Arsa Foods’s website cannot damage your device or the files stored on it. With ‘cookies’, we also mean comparable techniques collecting information, such as device fingerprinting.
Can changes be made to this Privacy Statement?
This Privacy Statement is subject to changes. We therefore advise you to regularly read the Privacy Statement for any such changes.
Questions, remarks, and complaints